You may return new, unopened items within 30 days of delivery for a full refund. Items should be returned in their original product packaging. We’ll also pay the return shipping costs if the return is a result of our error. Just call us at the shop at 805.641.3968.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
METALMTN does not accept returns of the following items:
- Gift cards and gift certificates
- Promotional or Sale Items
- Any item that shows obvious signs of use
- Any item not returned in the condition it was received
- Most items that are returned more than 30 days after delivery
- Labor and/or installation services
If you received a faulty item and need to exchange it for the same item, call us at 805.641.3968 to request a replacement. If you would like to exchange an item for a different one, please return the original item (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
Missing Item or Damaged Product Fee
A missing item or damaged product fee will be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e., any product not in "like new" condition).
Damaged, Defective or Incorrect Items
If you return a damaged, defective or incorrect item by mail or to the shop, you will receive a credit. You may then choose to purchase a replacement item in the store or online. To make sure the shop has your product in stock, call us at 805.641.3968.
Please remove all personal data (e.g., cycle computer), from any returned products. METALMTN is not responsible for any personal data left on or in these items.
Any product that is returned without a promotional item(s) included with the original transaction (e.g., buy a bike, get a free water bottle), will have the value of the promotional item deducted from the refund amount.
METALMTN reserves the right to deny any return.
1974 E. Main Street
Ventura, CA 93001